Consulting, Audit & Advisory Services

Technical Documentation & Publications

We develop customised documentation for compliance with Electricity Regulations, transmission and distribution network obligations, contract obligations and maintenance plans.
Our capabilities extend to providing detailed technical documentation for frontline operational teams.
We provide consultation and technical writing services under the supervision of Engineers and Subject Matter Experts for

Procedures – for operational and maintenance activities such as Electrical Safety Rules.
Switching Instructions – for energisation, routine switching, faults and ad-hoc switching.
Policies – to guide decisions and achieve consistent, rational outcomes.

Practice Guidelines – Industry publications developed in consultation with clients, peak industry bodies and regulators.
Emergency Plans - for organisational and site-based activities such as Emergency Response and Bush Fire Management.
Processes – process maps, diagrams and posters that enable processes to be publicised and shared.
Forms – produce contextualised forms or templates for a variety of technical uses, including permits, authorisations, logbooks and safe work method statements (SWMS).
Work and Maintenance instructions – detailed instructions for performing tasks with reference to procedures, technical manuals and company knowledge.

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Safe Systems of Work
Incorporating policies, procedures and instructions to ensure your workers operate safely and your business is compliant.

Emergency Response Plans & Training
Emergency Response Plans & Training are produced in line with your organisational and site-based policy and procedures and align to AS3745 -2010 Australian Standards.

Contractor Management Procedures
Providing a uniform set of safe work Procedures, which Contractors must comply with when involved with work on your sites. This includes development, construction and operational environments.

Arc Flash Hazard Management Industry Guideline
This Arc Flash Hazard Management Guideline is a consolidated guideline that incorporates the collective electric arc flash hazard knowledge and experience into an easy-to-read guideline that can be accessed and shared by the Australian Energy Industry.

Asset Management and Maintenance Plans
We prepare Asset Management and Maintenance Plans for renewable generation assets and their Balance of Plant.

HV Installation Safety Management Plans
We develop HV Installation Safety Management Plans (ISMP) detailing safety installation processes for solar and wind generation sites connecting to electricity networks.

Skills and Competency Consulting

RelyOn Australia can consult on the development of Competency and Capability Maintenance Frameworks. This includes Skills Matrixes and Competency Frameworks.

In addition to consulting on framework needs we can assist in the development and management of frameworks.
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Training Needs Analysiss
RelyOn Australia brings a wealth of industry expertise and learning and development experience to any Traning Needs Analysis (TNA) conducted for our clients.

Competency Management
We have expertise in delivering competency consulting across the ESI from line workers to control room operators working in complex and high consequence environments.

Skills Matrixes
We work with network and asset owners to develop Competency Matrices and Skill Sets for the power sectors.

Training Needs Analysis

A Traning Needs Analysis (TNA) is a review of learning and development needs within an organisation. It considers the knowledge, skill and behaviours that people need and how to develop them effectively.
In order to deliver appropriate and effective training which meets the needs of individuals and the organisation, and represent value for money, a TNA is essential.
TNA can cover organisation wide training needs including future skill requirements, role or task-based TNA to define specific training related to the role or task. The TNA process establishes a benchmark of required knowledge, skills and behaviour required at specific levels which can then be used to assess gaps and identify required training pathways.
We will work closely with our clients to ensure the TNA process is properly scoped to meet their needs. Our experts will conduct information gathering sessions and then undertake detailed analysis.

We can conduct TNA at three levels to meet your needs:
Organisational TNA: covers the key skill sets required for an organisation. It can support other business initiatives such as future workforce planning, reorganisations and key capability analysis.

Aspects of an Organisational TNA

Organisational:

Understand the business strategy and future direction
Review the regulatory landscape, business environment and emerging technologies
Identify key roles and the required skills, knowledge and attributes
Conduct a gap analysis against existing roles and their skills, knowledge and attributes
Review current educational pathways and enrolments to analyse future skills availability
Review organisational capability for organic in-house skills growth
Provide recommendations for current and future role skills requirements

Role based TNA: analyses the skills and capabilities of a role and conducts a gap analysis to support career development, compliance management and workforce planning.

Aspects of a Role Based TNA

Role:

Identify the role or task to be analysed
Identify the current skills, knowledge and attributes for the role or task
Understand the business strategy and future direction
Review the regulatory landscape, business environment and emerging technologies
Conduct a gap analysis against existing roles and their skills, knowledge and attributes
Determin the number of people requiring skilling
Identify the learning outcomes, objectives, teaching points required to build the required skills
Identifiy possible learning pathways and curriculum options
Identify external and/or internal capacities to build skills and relevant timeframes

Individual TNA: is most often used in investigations of individual capability and training. It usually supports incident and for cause investigations.

Aspects of an Individual Based TNA

Individual:

Determine the scope of the TNA and reasons for undertaking the TNA
Identify relevant sources of information and gather data
Conduct personal interviews with the individual and relevant third parties
Identify relevant standards to be met
Conduct a gap skills analysis with the individual
Define a learning plan tailored to the individual to cover the gap analysis and TNA scope
Review of existing learning and development resources that meet the gap analysis and TNA scope
Identifict external and/or internal capacities to build skills and relevant timeframes

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Case Studies

Case StudyUpskilling wind farms in power systems operations
Scenario based training to provide renewable generators with a detailed understanding of principles, practices and problems associated with power systems operations and power grid dynamics.

Case StudyEvo Energy - Developing an Electrical Worker Competency Framework
A revised electrical worker competency framework that Evo Energy can use for staff development, and to further attract and retain high-quality staff who hold roles as a Cable Jointer, Electrical Fitter, Protection Technician, Zone Substation Fitter and Lineworker.

Case StudyAPA – Upskilling Operators to Interface with Power Systems Operators
We developed technical training to upskill existing control room operators in undertaking effective interface communications with transmission network owners and the energy market regulator, AEMO.

Incident Investigations

RelyOn Australia provides an independent investigation service using experts familiar with the electricity supply industry, networks, plant procedures and regulations.
Investigation of incidents and near misses is a key part of most company safety management systems. Incident investigations provide warnings that operations may not be achieving the safety objectives assumed.
Our investigations go beyond immediate and basic technical causes and seek to examine management systems, root causes and safety failures.

We use the ICAM methodology to deliver rigorous and sound investigative processes to any incident. This enables us to deliver effective analysis and recommendations to our clients.
ICAM stands for Incident Cause Analysis Method. It is based on the work of James Reason, who was a professor of psychology at the University of Manchester in the United Kingdom. James Reason did a lot of work on understanding ‘Human Error’ and the ICAM model is based on his Swiss Cheese, Defenses in Depth model of incident causation.
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Engineering & Systems audits
We can assist you with auditing services for regulatory or internal processes, systems audits as part of continuous improvement or engineering audits to evaluate maintenance or work procedures.

Case Study Incident investigation to determine cause of wind turbine electrical plant failure
A Root Cause Analysis to ascertain the elements that contributed to a significant equipment failure and subsequent shut down of the wind turbine.

Case StudyDeveloping contextualised human factors training after catastrophic incident
In response to a significant incident, we worked in consultation with Site management and staff, to develop training to encourage awareness about critical risks and the human factors that contribute to a safe operating environment.

Engineering & Systems Audits

Auditing services for compliance with regulatory or internal processes, systems audits for continuous improvement and engineering audits to evaluate maintenance and work procedures.
Our people are qualified auditors with recognised qualifications and industry Subject Matter Experts. Our reports provide a gap analysis and identify areas for improvement and recommendations.
Audit assignments can include:

Regulatory Compliance
Internal Processes Compliance
High Voltage Operations Audit
Electrical Safety Rules reviews
Safety Management

Investigations
RelyOn Australia provides an independent investigation service using experts familiar with the Electricity Supply Industry, networks, plant procedures and regulations.
Investigation of incidents and near misses is a key part of most company safety management systems. Incident investigations provide warnings that operations may not be achieving the safety objectives assumed.
Our investigations go beyond immediate and basic technical causes and seek to examine management systems, root causes and safety failures. Our objective is to deliver effective analysis and recommendations to our clients.
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Case Studies and Resources

Case StudyAudit tools for HV Site Safe Access for solar & wind energy generators
Palisade is a specialist Australian infrastructure fund manager and appointed RelyOn Australia to develop electrical Site Safe Access Rules for all its Sites.

Case Study Rail Network Electrical Safety Audit
As part of its ongoing risk assessment, the network's leadership team sought an external audit of the electrical risks to the business.

Case StudyEvo Energy – Electrical Worker Competency Framework Review
A revised electrical worker competency framework that Evo Energy can use for staff development, and to further attract and retain high-quality staff who hold roles as a Cable Jointer, Electrical Fitter, Protection Technician, Zone Substation Fitter and Lineworker.

Safe Systems of Work
Incorporating policies, procedures and instructions to ensure your workers operate safely and your business is compliant.

Engineering Consultancy